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Comprehensive service and support from the leader in inflight connectivity

With more than 20 years of experience, we know what it takes to bring aircraft online and keep them connected. That’s why all of our solutions are powered by our redundant global network and backed by our comprehensive support services. From approvals & certifications, to installation, to proactive maintenance, we’ll work with your airline to ensure the smoothest, most reliable performance.

  • Approvals & certifications

    With regulatory approvals for more than 200 countries and more Supplemental Type Certificates (STCs) than any other connectivity provider, Gogo can help you gain certification and develop a regulatory approval plan suited to your specific needs.

  • Installation

    When it comes to installation, Gogo can handle as much or as little of the process as you prefer. Our dedicated technical crews can manage your airline’s equipment and system installations, minimizing aircraft downtime across your fleet. Additionally, our line fit programs with Boeing and Airbus are moving forward, which means new aircraft will be equipped with our technology upon delivery.

  • Network & bandwidth management

    Our inflight network is managed by a sophisticated system of security and troubleshooting elements, including security software and procedures, real-time monitoring through our Network Operations Center, and data redundancies – all to ensure network reliability and operational superiority.

  • Customer care

    With Gogo, your passengers are in good hands. Our multilingual Customer Care team provides around-the-clock customer service via live chat, phone, and email to ensure your passengers are satisfied in flight and on the ground.

  • Marketing support

    Whatever marketing assets you need, Gogo has you covered. From digital banner ads and animations, to printed seatback cards and promotional guides, our experienced in-house creative team will help get your customers connected. We can also conduct on-site crew training to give airport staff and flight attendants the chance to get to know our products and services.

  • Digital partnerships

    With Gogo’s advertising platform, both airlines and partner brands have the opportunity to create innovative inflight experiences through sponsorships, eCommerce, product integration, and more to drive revenue and delight flyers.

  • Maintenance & quality control

    Gogo’s aircraft-centric operations keep aircraft online better than anyone. Before launch, our technologies, equipment, and services are continually put to the test to ensure performance. And once your aircraft are in flight, we’ll work with you to create a schedule for ongoing maintenance that fits your route structure and hub locations.