If you experience an issue with your business aircraft's connectivity service and need to contact Gogo Technical Support, we recommend you check and record the following information in order to facilitate the troubleshooting process. Whether you are in flight and can perform a “live” call to Gogo, or are contacting us from the ground post-flight, having the answers to these questions will make your contact with our team more effective and efficient.
Record the following: • Tail number • Flight date/times in question • The departure and destination locations
Record the following:
For additional information on how to maximize the performance of your inflight internet connections, check out our blog on the topic: “6 tips on getting the most from your in-cabin Wi-Fi.”
Watch the video to learn more about how Brad Keselowski and his family use inflight Wi-Fi.
Talk to a connectivity consultant