Airline Support Services
Comprehensive service and support from the leader in inflight connectivity.
With more than 20 years of experience, we know what it takes to bring aircraft online and keep them connected. That’s why all of our solutions are powered by our redundant global network and backed by our comprehensive support services. From approvals & certifications, to installation, to proactive maintenance, we’ll work with your airline to ensure the smoothest, most reliable performance.
Gogo 2Ku install time-lapse video
A close-up look at the installation of a Gogo® 2Ku system.
Installation
When it comes to installation, Gogo can handle as much or as little of the process as you prefer. Our dedicated technical crews can manage your airline’s equipment and system installations, minimizing aircraft downtime across your fleet. Additionally, our linefit programs with Boeing and Airbus are moving forward, which means new aircraft will be equipped with our technology upon delivery.
Technical services
Linefit
Gogo is currently working with aircraft OEMs to offer Gogo FLEX Inflight Systems as a linefit solution across fleets. Our engineering teams can work with you to determine the best configuration to meet your specific technical requirements.
Approvals & certifications
With regulatory approvals for more than 200 countries and more Supplemental Type Certificates (STCs) than any other connectivity provider, Gogo can help you gain certification and develop a regulatory approval plan suited to your specific needs.
View regulatory documents here.
Maintenance & quality control
Gogo’s aircraft-centric operations keep aircraft online better than anyone. Before launch, our technologies, equipment, and services are continually put to the test to ensure performance. And once your aircraft are in flight, we’ll work with you to create a schedule for ongoing maintenance that fits your route structure and hub locations.
Network operations
Total network management—including capacity and supply oversight—ensures high quality connectivity for every flight. Our inflight network is managed by a sophisticated system of security and troubleshooting elements, including security software and procedures, real-time monitoring through our Network Operations Center, and data redundancies – all to ensure network reliability and operational superiority.
Gogo Care
With Gogo, your passengers are in good hands. Our multilingual Customer Care team provides around-the-clock customer service via live chat, phone, and email to ensure a positive connectivity experience for your passengers around the world.
Digital services
A wide array of marketing, UI/UX and partnership services are available to airlines under our Gogo Digital offering. Our experienced teams work collaboratively with you to develop and execute marketing plans that support product and service launches, and help you succeed in other growth initiatives to meet your commercial goals.
Airline services
Crew training materials
Gogo is ready to educate your crew on how the system works, and how to troubleshoot inflight. More knowledgable crews mean happier passengers.
Marketing strategy
We help airlines drive passenger engagement and brand awareness through creative support, proven promotional strategies and campaign management tailored to meet your goals.
Partnership development and enablement
Gogo marketing teams work to drive long-term benefits for airlines and your passengers.