Gogo IFEC Training - SmartShield

Wednesday, August 10th, 9:30amPT/12:30pmET

Whether you’re an aircraft owner/operator, or you work for one as a pilot, first officer, flight director, or attendant, you are the first line of support for passengers who use Gogo services to get online. If your passengers are inexperienced with the system, or if problems arise, they’re going to look to you to make things work. You can be the Passenger Connectivity Resource your passengers need!

Register for our quarterly customer training webinar as an exclusive benefit of your Gogo SmartShield membership. In this course, you'll have the opportunity to ask questions to Gogo training expert and special guest speaker Dave Glenn, SVP of Customer Operations.

You’ll learn about:

• Your role as a Passenger Connectivity Resource (PCR)
• Gogo IFEC user experience through all phases of flight
• Best practices for effective contacts with Gogo Customer Support
• Resources available to support you in your PCR role and where to find them

You'll receive a meeting link upon registering and verification of your SmartShield membership status.

For SmartShield customers only. Want to become a SmartShield customer? Click here to learn more.