A: New and existing AVANCE L5 customers may take part in this program, both the X3 $50K rebate promotion and the L5 antenna exchange $30K promotion.
A: Yes! We are so excited about the launch of our 5G network that we're celebrating by expanding the First To Fly promo. Anyone who has already signed up for the $30,000 antenna swap promotion will be automatically upgraded to our new promotion; you can read more about it here. If a customer does not want to be upgraded, please have them contact us and we'll honor their request.
A: No, a customer is only eligible for either the $30,000 antenna swap promotion or the $50,000 X3 rebate; they cannot get both.
A: New and existing AVANCE L5 customers may take part in this program.
A: Any new or existing L5 customer is eligible for a $50,000 rebate with the purchase of Gogo 5G equipment, as detailed below. After the equipment is received, installed, and activated with a 5G service, the customer will receive a $50,000 rebate for the X3 LRU.
At a minimun aircraft must have MB13s installed by October 31, 2023.
All 5G equipment – including the X3 LRU – must be installed and activated by October 31, 2024.
The customer must activate a 5G service plan by October 31, 2024.
Once the above criteria are met, the customer will receive their $50,000 rebate.
A: No, the AVANCE L5 unit does not need to be part of the purchase order. Your customer may already have an AVANCE L5 installed or, for example, they may get it from a Dealer’s existing supply of Gogo hardware.
A: Complete the First To Fly promo form by October 31, 2023. This can be done by the customer or you, the installing Dealer.
A: We’re excited to offer this enhanced promotion to support the availability and installation of our X3 LRU, so our plan is to automatically upgrade anyone who was already registered for the $30,000 antenna exchange promotion into this new $50,000 rebate offer. If you want to opt out of this, please contact Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com as soon as you can.
A: Yes! Just follow the directions above and your customer will be eligible as described.
A: Yes! Just have them follow the directions above and your customer will be eligible as described.
A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in their program registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after they've met all of the qualifications detailed above.
A: A customer's account must be in good standing to qualify for the promotion. If their account has a past due balance on their monthly service account, the past due balance must be paid in full before they will qualify for the program.
A: Their Gogo Regional Sales Manager can help answer questions. They can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com. If they have questions about service plans or the status of their account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.
A: Any new or existing L5 customer is eligible for a $30,000 loyalty incentive with a 5G system purchase order, under the following conditions:
Contact your Gogo sales representative for more information.
A:
A: The customer purchasing the AVANCE system is responsible for ensuring that their old hardware is returned to Gogo, although they may need assistance from their Dealer. Once the hardware has been received by Gogo, and the new system is activated with an active SSA in place, the rebate will be issued directly to the customer.
A: You will receive an email when a customer completes the promo request forms.
A: Yes, but they will need to upgrade to the X3 and 5G antennas with a purchase order and return their L5 antennas to Gogo once the 5G antennas are installed.
A: Yes, they will qualify for the program if the online form is completed by 12/31/22 and service is activated by Dec 31. 2023.
A: Yes. They must upgrade to an AVANCE L5 to receive the promotion. Please contact Gogo Sales Operations to confirm the existing unit at basales@gogoair.com or +1.888.328.0200.
A: No. You can use existing inventory.
A: For existing L5 customers, they must return the L5 antennas upon installation of the 5G antennas. For Classic ATG customers, the Classic ATG LRU must also be returned once it’s been removed. Shipping details will be provided on the RMA form.
A: Yes. If you’d like to find out if your customer is eligible for the promotions, please contact Sales Operations at basales@gogoair.com or +1.888.328.0200.
A: If the customer has a past due balance on their monthly service account, the past due balance must be paid in full and the customer account must be in good standing before the customer will qualify for the program.
A: Your Gogo Aftermarket Channel Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com.
If your customer has questions about service plans or the status of their account, please have them reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.
Talk to a connectivity consultant