To us it's personal
Expert help. Anytime. Anywhere.
At Gogo, we know that staying connected isn't just a nice-to-have. Our dedicated global support team is here 24/7/365 to ensure a seamless inflight connectivity experience, no matter when or where you need us.
Advanced monitoring and proactive support tools
Gain real-time insights into what's happening with your Gogo systems and networks – enabling inflight, on-the-ground crews and support teams to proactively take control of your experience.
Leveraging the most advanced monitoring and visibility tools, our systems alert us if there is a problem – allowing us to take action before you are impacted.
Over-the-air system updates for fixes, configuration changes, content and software.
Hands-free, on-demand system maintenance and proactive system health monitoring.
Download key product documentation and user guides for your specific products and services.
Field Support Engineers
Dedicated on-site support
Our expert team of Field Support Engineers (FSEs) are available to deliver the personalized support you need whenever, and wherever you need us.
Premium 1:1 Support
Dedicated support throughout your investment
Our dedicated team ensures your Gogo system is fully configured, tested, and ready for flight. From pre-installation planning to post-activation support, we're ready to be by your side for every step. This service is included for our Signature and Ultimate solutions and available as an add-on for Essential solutions.
Contact Support
Complete the form for a call-back or contact us directly using one of the methods below.
USA Phone: +1 888.286.9876
Fax +1 888.398.1800
International Phone: +1 303.301.3278
Fax +1 303.301.3279
Europe/UK: +44.800.358.4247
United Arab Emirates: +971.800.35704642
email: bacustomerservice@gogoair.com
+1 321.777.3236
+1 888.448.9003
email: support@satcomdirect.com
Contact Customer Support
Our customer support team is here to assist you with application help, service plans, activations, account set up and basic system operations. Please complete this form for a call back.
Contact Technical Support
If you need urgent assistance with an installation or troubleshooting your system, fill out the form below and a Gogo technical expert will quickly respond to help you solve your problem.