Premium 1:1 Support

This unique concierge service creates an enriched end-user experience that ensures the best inflight connectivity experience possible. With hands-on guidance and support in real time throughout the purchasing, install and inflight process, our dedicated team is with you every step of the way.

Hands-on support

Service Selection

On-hand to listen to requirements and advise on network selection and applicable products and services

Installation

On-site support during installation or technical oversight and guidance

Technical Support

Technical support and troubleshooting scenarios onboard your aircraft during installation to ensure satisfaction from first flight

Onboard with you

Accompanying you onboard to review system configuration and setup for the optimal inflight experience

Training

Education for flight departments for future maintenance and optimization support

Availability

Included for all Signature and Ultimate solution customers. Speak to your local sales rep for more details.

Our highly qualified, Technical Solutions Managers oversee seamless delivery of your Gogo products and services. Focusing on the customer experience through product selection, service plans and added services, hardware installation and configuration, plus training and troubleshooting for flight department members.

We also host wellness checks and regularly review usage by each aircraft and associated services, and recommend upgrades or modifications as needed. We'll even fly with you to see first hand how our systems are performing and conduct rigorous inflight testing.

FOR MORE INFORMATION

Contact Gogo to schedule a visit at your facility. Discuss your options with your regional RSM or reach out directly to the team to learn more.

Connect with Technical Assistance

eis@gogoair.com

+1 321.777.3000