AVANCE OTA is an AVANCE feature that allows you (our valued customers) to manage your MIX configurations, monitor the health of your LRU, update your IFE content, and update your AVANCE system software remotely through DASH. AVANCE OTA creates an efficient, simple path to maintain Gogo's connectivity service level and keep the system as current as possible with access to the newest features and maximized equipment benefits.

OTA eliminates the need to schedule downtime for your aircraft to perform AVANCE system software updates, making it easier to keep your AVANCE system up to date so you can take advantage of all the latest features and functionalities.

OTA system software updates is a production ready AVANCE feature. In order for all AVANCE customers to experience OTA, we are doing a trial period over Terrestrial Modem (TM) in addition to the Gogo Cloud. The trial period for TM will end on December 31, 2025. After the trial period, OTA will be available to AVANCE customers exclusively through the Gogo Cloud.

The Gogo Cloud network is a secure, proprietary ground-based network specific to Gogo traffic and information transfer. It is used exclusively for Gogo equipment and can be accessed via Cloudport and participating FBOs in the US and Europe.

Gogo Cloudport is a small, simple device that turns your hangar into a Gogo Cloud hot spot and gives you access to the Gogo Cloud network. You can automatically update your Gogo Vision content, push AVANCE configurations via DASH, and remotely update your AVANCE system software. It's an incredibly easy way to maintain your inflight experience so you can be productive, entertained, and connected.

Gogo Cloudport is available to install at your hangar and must be acquired from Gogo via one of the following ways:

• Vision+ or Vision360 subscription
• Smartshield subscription
• Purchasing a Cloudport separately

No, as long as a Cloudport is acquired through Gogo, all tails on that account will have access to OTA software updates.

Please call or email Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com to order your Cloudport for no additional charge.

Yes, you must be using AVANCE 4.3 or later to access OTA functionality. If not using AVANCE 4.3, you must order USB kits and upgrade sequentially to 4.3 (ex: Upgrade from 4.2 via USB to 4.2.1, then again via USB to 4.3). Once using AVANCE 4.3, the LRU will utilize the new OTA functionality to upgrade the system to software version 4.4.

• AVANCE LRUs: SCS, L3, L5
• Antennas: MB13
• Other AVANCE software
• Future equipment: AVANCE LX5, Gogo Galileo HDX and FDX antennas

You will still be able to update your AVANCE software using a USB kit, which is available for a fee of $250. Additionally, software downloads are available for version 4.3 and up through the Gogo Tech Pubs website for free downloads to update your AVANCE software.

USB kits are billed a fee of $250 per kit.

Yes, you need to be on software version 4.3 or above in order to use the free software download site.

No, you do not have to use OTA for the latest AVANCE software update. USB kits and the free software download site will still be available.

The Equipment Maintenance application in DASH gives you access to OTA updates. DASH admins must grant access to the Equipment Maintenance application for all users. Check with your DASH administrator for permissions under the User Management application. If you are still having issues, please contact Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.

Only aircraft eligible for OTA updates (those using AVANCE software version 4.3 and later) will appear in the Equipment Maintenance application. You must update aircraft to 4.3.

• For questions, contact a Regional Sales Manager.
• If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.303.301.3278 or bacustomerservice@gogoair.com.
• For technical support, please contact a Field Service Engineer (FSE), batechsupport@gogoair.com, or +1 303.301.3278, option 3