A: Existing AVANCE L3 or L5 customers may take part in this program.
A: Any existing L3 customer is eligible for a $25,000 rebate with the purchase of AVANCE LX5, as detailed below. You will receive your rebate upon return of the L3 system to Gogo, along with system activation with the 5G service.
A: There are two options for existing L5 customers.
With the purchase of AVANCE LX5, as detailed below, you are eligible for a $50,000 rebate and will receive your rebate upon return of the L5 LRU to Gogo, along with system activation with a 5G service.
With the purchase of Gogo X3, as detailed below, you are eligible for a $50,000 rebate and will receive your rebate upon system activation with a 5G service.
All 5G equipment – including the LX5 or X3 LRU – must be installed and activated by December 31, 2024.
You must activate a 5G service plan by December 31, 2024.
Once the above criteria are met, you’ll receive your $50,000 rebate.
A: Complete the First To Fly promo form by December 31, 2024. This can be done by you or your installing Dealer.
A: The promotion is still valid and you will have a choice to contact Gogo and update your promo choice from the X3 to the LX5 for the same rebate amount. The form will not need to be resubmitted if it already has been. Please contact Gogo Sales Operations at +1.888.328.0200 or email@example.com or your Regional Sales Manager as soon as you can.
A: Yes! Just follow the directions above and you will be eligible as described.
A: No, but we do have promotions for you that will still put you on the path to 5G.
A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in your program registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after you’ve met all of the qualifications detailed above.
A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, the past due balance must be paid in full before you will qualify for the program.
A: Your Gogo Regional Sales Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or firstname.lastname@example.org. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or email@example.com.
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