AVANCE L3, L5, LX5 and SCS products are eligible for Gogo SmartShield.

Customers will purchase the plan for a 3-year commitment. They will pay for the first year upfront and be locked in to purchase annually for the following two years. Additionally, the program will come with the commitment to maintain air-to-ground service for three years, with a service plan of at least 1GB/month.

Yes.

The value of these packages is significant and demonstrates a commitment to our customers. We’re asking for a 3-year commitment in return but make it easy to live up to it: if you change your aircraft, you can transfer the program to your new aircraft.

The 3-year commitment will be tied to the customer.  If they change aircraft, they may transfer the subscription to the new aircraft and neither extend nor shorten the commitment timeframe.

Customers wishing to terminate may do so with an early termination fee that will equal the cost of the SmartShield subscription and monthly service plan subscription for the remainder of the term.

No. As of August 1, 2025, Legacy ATG units are no longer eligible for new SmartShield enrollments. Once you’ve scheduled your AVANCE upgrade, contact your Gogo representative for the latest SmartShield options.

As of August 1, 2025, Legacy ATG LRUs will no longer be eligible for SmarShield renewals. You may maintain your existing SmartShield enrollment until the LTE network migration in May 2026. At that time, all existing Legacy ATG SmartShield subscriptions will automatically be terminated.

No. The Gogo SmartShield upgrade rebate only applies to upgrades from Legacy ATG systems to AVANCE L5.

We do not offer SmartShield discounts for multiple aircraft.  See our SmartShield Fleet Registration Form.

No. The price is the same for customers who sign up for SmartShield while still under warranty. 

Once per year, the cost of an overage up to $4k may be waived.

The "Full warranty" is the same as the standard warranty offered by Gogo but can be extended for as long as the SmartShield membership is active: as long as you have SmartShield, you’re covered. In general, items related to AVANCE, SCS, and ATG products (as defined on the product support pricing list) are covered. CTRs are not covered. The product support pricing list is available upon request from Gogo Customer Support.

The Gogo Master Technician and Installer Course immerses technical personnel in Gogo Business Aviation systems and equipment, teaching them to correctly and competently install, configure, troubleshoot, and maintain Gogo IFEC solutions. With a SmartShield subscription, customers are eligible for 6 total “seats” (normally $2,100 per seat) in the in-person MTIC - 2 seats per year over the 3-year SmartShield commitment. Customers are responsible for covering any travel expenses to attend this 2.5 day, in-person training session at our Broomfield, CO. headquarters.

The 10% discount is applied automatically to the customer's bill. If they currently have legacy pricing, they will receive an additional 10% discount.