Classic ATG (ATG 1000, 2000, 4000 or 5000) and AVANCE L3, L5, LX5 and SCS products are eligible for Gogo SmartShield.   See Terms & Conditions.

Customers will purchase the plan for a 3-year commitment. They will pay for the first year upfront and be locked in to purchase annually for the following two years. Additionally, the program will come with the commitment to maintain air-to-ground service for three years, with a service plan of at least 1GB/month.

Yes.

The value of these packages is significant and demonstrates a commitment to our customers. We’re asking for a 3-year commitment in return but make it easy to live up to it: if you change your aircraft, you can transfer the program to your new aircraft. See Terms & Conditions. 

The 3-year commitment will be tied to the customer.  If they change aircraft, they may transfer the subscription to the new aircraft and neither extend nor shorten the commitment timeframe.

Customers wishing to terminate may do so with an early termination fee that will equal the cost of the SmartShield subscription and monthly service plan subscription for the remainder of the term. See Terms & Conditions.

Yes!  Gogo SmartShield is available to both Classic ATG and AVANCE customers.  In fact, there are significant upgrade benefits for ATG Classic customers with Gogo SmartShield.  When upgrading from an ATG Classic system to an AVANCE L5 on a participating tail, customers may claim a $10,000 install rebate on the hardware price.  (Does not apply to accounts with special pricing – please contact your Gogo representative). See Terms & Conditions. 

Customers must sign up for a 3-year Gogo SmartShield subscription before their AVANCE L5 is installed and activated.  Once we confirm their L5 has been activated, and receive their ATG Classic LRU, the $10K rebate will be issued. (Gogo billing accounts must be in good standing).

No.  The Gogo SmartShield upgrade rebate only applies to upgrades from ATG Classic to AVANCE L5.

We do not offer SmartShield discounts for multiple aircraft.  See our SmartShield Fleet Registration Form.

No. The price is the same for customers who sign up for SmartShield while still under warranty. 

Once per year, the cost of an overage up to $4k may be waived.  See Terms & Conditions.

The "Full warranty" is the same as the standard warranty offered by Gogo but can be extended for as long as the SmartShield membership is active: as long as you have SmartShield, you’re covered. In general, items related to AVANCE, SCS, and ATG products (as defined on the product support pricing list) are covered. CTRs are not covered. See Terms & Conditions. The product support pricing list is available upon request from Gogo Customer Support.

The Gogo Master Technician and Installer Course immerses technical personnel in Gogo Business Aviation systems and equipment, teaching them to correctly and competently install, configure, troubleshoot, and maintain Gogo IFEC solutions. With a SmartShield subscription, customers are eligible for 6 total “seats” (normally $2,100 per seat) in the in-person MTIC - 2 seats per year over the 3-year SmartShield commitment. Customers are responsible for covering any travel expenses to attend this 2.5 day, in-person training session at our Broomfield, CO. headquarters. See Terms & Conditions.

The 10% discount is applied automatically to the customer's bill. If they currently have legacy pricing, they will receive an additional 10% discount.