AVANCE Software Update 4.3.1

PLEASE REVIEW THE UPGRADE OPTIONS BELOW

Thank you for being a valued Gogo customer. AVANCE software version 4.3.1 is now available. Your upgrade can be completed by an authorized dealer or you can manage the upgrade yourself if you have in-house expertise. To request an upgrade kit, please fill out the form below. Note that when requesting your upgrade kit(s) that Gogo has Field Service Engineers (FSE) available to assist with your software upgrade if needed, and Gogo SmartShield provides a discount on FSE support pricing. Please contact Gogo Technical Support to schedule any needed assistance.

**AVANCE 4.3.1 requires your system to be running AVANCE 4.3. If you are not yet on software version 4.3, you'll need to first upgrade to 4.3, then to software version 4.3.1. You can require each necessary upgrade kit via the form below.

If you have any questions or concerns regarding AVANCE 4.3.1, please send an email to Gogo Customer Service or call +1 303-301-3278, option 3.

Please review the additional details and documentation:

Log in to Gogo TechPubs (contact Jay York if you need access to Gogo TechPubs at jyork@gogoair.com).
For the AVANCE L5/L3 Service Information Letter (SIL) search for document number D34119-013 for the AVANCE SCS SIL search for document number D28929-013
Access the Notification of Change (NOC), document number D36238

Customer Information

Full Name

Company Name

Phone

Aircraft Information

Number of Upgrade Kits (Up to 8 Aircraft Upgrades per each form submit)

In order to upgrade to AVANCE software version 4.3, you must upgrade software versions sequentially. For example, if you're currently on 4.1, you will first be required to upgrade to version 4.2, then version 4.2.1, and lastly to version 4.3. Please determine your current software version and select the kits you will require in order to upgrade to 4.3 sequentially. If you are on a software version earlier than 3.0, please contact Customer Support at bacustomerservice@gogoair.com . Not sure where to find your current software version? You can find this info in Gogo DASH .

Aircraft 1

Registration Number (Tail)

System

Upgrade

Aircraft 2

Registration Number (Tail) - 2

System - 2

Upgrade - 2

Aircraft 3

Registration Number (Tail) - 3

System - 3

Upgrade - 3

Aircraft 4

Registration Number (Tail) - 4

System - 4

Upgrade - 4

Aircraft 5

Registration Number (Tail) - 5

System - 5

Upgrade - 5

Aircraft 6

Registration Number (Tail) - 6

System - 6

Upgrade - 6

Aircraft 7

Registration Number (Tail) - 7

System - 7

Upgrade - 7

Aircraft 8

Registration Number (Tail) - 8

System - 8

Upgrade - 8

Shipping Information

Address

City

Country

State / Region

Postal Code

Special Instructions

Gogo Vision Customers: Please note that the installation of AVANCE software version 4.2 upgrade can stall at or around 80% of the load for some Gogo Vision customers as a result of your device's antivirus software. If you encounter this issue upon upgrading, please contact batechsupport@gogoair.com for a resolution.

Submit

Back to AVANCE

Talk to a connectivity consultant

Toll-free:

+1 888.328.0200

Worldwide:

+1 303.301.3271

Email:

connect@gogoair.com