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AVANCE Software Update 8.0


NOTE: GOGO CHARGES A $250 MATERIAL AND SHIPPING FEE PER USB SOFTWARE UPGRADE KIT. TO AVOID THIS FEE, PLEASE REVIEW THE ALTERNATIVE OPTIONS BELOW FOR UPDATING YOUR SOFTWARE.  


Thank you for being a valued Gogo customer. AVANCE software version 8.0 is now available. There are multiple ways to update your software, including the new Gogo Tech Pubs download website or remotely using AVANCE over-the-air (OTA) in Gogo DASH. For the best OTA experience, we recommend using a Gogo Cloudport.

Software updates using OTA:

  • OTA is available to all AVANCE customers via Gogo DASH, using Gogo Cloud and Terrestrial Modem (TM).
  • For the best customer experience, we recommend using a Gogo Cloudport. A Gogo Cloudport is included at no charge if you have a Vision or SmartShield subscription.
  • AVANCE hardware must currently be on 4.3.1 or later to use OTA.

Software updates using the Gogo Tech Pubs website:

  • The software download site is now available for all versions 4.3 and up and can be accessed via the Gogo Tech Pubs website.
    • Log in to Gogo TechPubs (contact Jay York if you need access to Gogo Tech Pubs at jyork@gogoair.com).
    • For the AVANCE L3/L5 Service Bulletin, select Resources, then scroll down to Files for Customer Downloading or search for document number D34119-018
    • For the AVANCE SCS Service Bulletin, select Resources, then scroll down to Files for Customer Downloading or search for document number D28929-018
    • Access the Notice of Change (NOC), document number D37661
    • Note: You may encounter an error message when loading AVANCE software. For more information, please review the Service Bulletin in Tech Pubs here.

If you don't have access to OTA or the Tech Pubs website, you can still complete your upgrade* using an authorized dealer or you can manage the upgrade yourself if you have in-house expertise. To request an upgrade kit**, please fill out the form below. When requesting your upgrade kit(s), please note that Gogo has Field Service Engineers (FSE) available to assist, and Gogo SmartShield provides a discount on FSE support pricing. Please contact Gogo Technical Support to schedule any needed assistance.

*AVANCE 8.0 requires your system to be running AVANCE 7.0 (exception for L3 units). If you are not yet on software version 7.0, you'll need to first upgrade to 7.0 then to 8.0. L3 units may go directly to AVANCE 8.0 from AVANCE 4.4, bypassing AVANCE 7.0. You can request each necessary upgrade kit via the form below.

**Gogo charges a $250 material and shipping fee per software USB upgrade kit.


If you have any questions or concerns regarding your software upgrade, email Gogo Customer Service or call +1 303-301-3278, option 3.

Customer Information
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Aircraft Information
NOTE: GOGO CHARGES A $250 MATERIAL AND SHIPPING FEE PER USB SOFTWARE UPGRADE KIT.  TO AVOID THIS FEE, PLEASE REVIEW THE ALTERNATIVE OPTIONS ABOVE FOR UPDATING YOUR SOFTWARE.

In order to upgrade to AVANCE software version 8.0, you must upgrade software versions sequentially. For example, if you're currently on 4.3, you will first be required to upgrade to version 4.3.1 (Please note that AVANCE systems using 4.3.1 and later are eligible to use OTA software updates), then version 4.4, then 7.0 and lastly to version 8.0. L3 units may upgrade from AVANCE software version 4.4 directly to AVANCE software version 8.0 and bypass AVANCE software version 7.0.

Only 1 USB kit per software version is needed. You may use the same USB kit for multiple aircraft as long as the aircraft are upgrading between the same software versions. For example, if you have two aircraft currently on AVANCE 7.0 and upgrading to AVANCE 8.0 you may use the same USB kit. If you have two aircraft, one on AVANCE 4.4 and another on AVANCE 7.0, you will need 2 USB kits – one for AVANCE 7.0 and one for AVANCE 8.0.

Please determine your current software version and select the kits you will require in order to upgrade to 8.0 sequentially. If you are on a software version earlier than 3.0, please contact Customer Support at bacustomerservice@gogoair.com. Not sure where to find your current software version? You can find this info in Gogo DASH.
Aircraft 1
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Note: Only 1 USB kit per software version is needed. You may use the same USB kit for multiple aircraft as long as the aircraft are upgrading between the same software versions.
Aircraft 2
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Aircraft 3
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Aircraft 4
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Aircraft 5
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Aircraft 6
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Aircraft 7
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Aircraft 8
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Shipping Information
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Thank you for requesting your AVANCE software upgrade. Please allow up to 2 weeks for delivery. All kits will be shipped ground. Please contact customer support if you need your upgrade kit sooner or shipped by another method.