Gogo's LTE Network Transition:
What you need to know

With Gogo’s 5G network complete, we are turning our attention to updating the service and experience of our licensed Gogo Biz network. The results of this network update will benefit both passengers and operators in terms of experience and longevity of staying connected with the best inflight connected experience available.

What is happening and how will it affect you?

  • Gogo’s network is evolving; we are migrating the Gogo Biz network to newer LTE technology.
  • The LTE network will require an update to both Gogo’s ground-based infrastructure as well as the hardware onboard the aircraft for any aircraft flying with a Classic ATG system (ATG 1000, 2000, 4000, 5000, 8000).
  • Certain customers with early-era AVANCE hardware will also need to exchange their system to newer, LTE-capable AVANCE hardware. Learn more about the AVANCE Box Exchange program here.
  • It's in your best interest to complete your upgrade/exchange by December 31, 2025, to take advantage of rebate promotions and to ensure continued connectivity when we transition to our LTE network in early 2026 as part of the Secure and Trusted Communications Networks Reimbursement Program.

What else do you need to know?

  • Gogo AVANCE systems today are designed to operate on both the current Gogo Biz network and the future LTE network, and upgrading to AVANCE will provide both immediate and long-term benefits:
    • AVANCE L3 will provide an immediate performance improvement over your Classic ATG system today and, will gain a 40% performance boost in 2026 with our new LTE network.
    • AVANCE L5 will provide an experience 3x more powerful than your Classic ATG system today, and an additional 10% improvement in the experience once the new network is online; additionally, it can be upgraded to connect with our cutting-edge Gogo 5G network (see below for details).
  • All AVANCE systems are easily upgradable to Gogo Galileo global broadband.
  • The AVANCE platform also provides significant additional benefits such as remote operational support, troubleshooting, diagnostics, over-the-air update capability, and Gogo’s leading inflight entertainment service, Gogo Vision (including moving maps, movies, tv-shows, eMagazines).

What can I do right now?

  • Gogo has reached out personally to all known Classic ATG customers; if you haven't yet heard from us, please reach out to your dedicated Gogo Account Manager at a time that is convenient to you.
  • If you have an early-era AVANCE system, please request a box exchange through your preferred dealer - or, if you have access to a certified maintenance facility with in-house expertise, you can fill out this form. Be sure to complete your exchange by December 31, 2025, to guarantee no interruption to your inflight connectivity.
  • To facilitate an easy transition for Classic ATG customers upgrading to AVANCE, Gogo is offering significant incentives:
    • $50,000 rebate for AVANCE L5 upon service activation and return of retired onboard hardware.
    • $25,000 rebate for AVANCE L3 (MAX and PLUS only) upon service activation and return of retired onboard hardware.
more info AVANCE Box Exchange Information

Gogo's LTE network transition requires some current AVANCE customers to request a box exchange to replace their early-era AVANCE system to an LTE-capable unit. 

Unsure if your current AVANCE system is LTE-capable? Simply log into Gogo DASH and check the Equipment Maintenance tile - if your serial number ends in "E", you're all set; if it's numerals only, please complete your exchange by December 31, 2025.

Thinking about Gogo 5G?

  • Gogo's AVANCE LX5 will equip you with a single box solution that connects to the Gogo 5G network, providing peak speeds from 75-80 Mbps (a 5G experience); it's going to give you more of everything, for everyone.
  • Our incentives provide a $50,000 rebate when upgrading from your Classic ATG system to AVANCE LX5 upon service activation.
  • Provision for AVANCE LX5 immediately by installing an AVANCE L5 ($50,000 rebate) and MB13 antennas ($30,000 rebate) prior to 5G entry into service. Then, you will receive an LX5 box swap at no additional charge once available. The LRU swap and 5G service activation must be completed by December 31, 2024.
  • Note: MB13 antennas may require an STC to be installed on your aircraft. Please check with your installing MRO to discuss if the MB13 antennas can be installed on your aircraft at this time. To be eligible for the $30,000 rebate, proof of installation is required.

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