Support

At Gogo Business Aviation, our mission is simple: to keep your passengers, pilots and planes seamlessly and continually connected worldwide. That’s why we give you access to the most advanced monitoring and visibility tools, customer support infrastructure and trusted service team in business aviation today.

Want a quick answer? View the FAQs

Product documentation, troubleshooting, and user guides

Helpful information to learn about, work with, and maximize your connectivity solutions.

View documentation
a customer using Gogo Dash as a self-service tool

Gogo DASH self-service

Gogo DASH is a powerful toolkit that gives your inflight personnel and on-the-ground operations and support teams the ability to see what’s happening with your Gogo systems and networks—so you can proactively take control of your experience.

Learn more about DASH

FSEs: onsite experts

While 98% of the time, support needs can be resolved remotely, sometimes we receive tougher issues that require an aviation connectivity expert on site. When that happens, we've got you covered with our team of regionally placed field support engineers (FSEs).

Meet the FSE team
two field service engineers (FSE) in a hangar