Customer resources

The power is now in your hands

Let us help you take control of your experience. Here are the resources you need to make the most of your investment.

Gogo DASH visibility and monitoring toolkit

Gogo DASH gives your inflight personnel and on-the-ground operations and support teams the ability to see what's happening with your entire Gogo connectivity experience.

  • The DASH mobile app lets inflight personnel quickly check the health status of all Gogo services and systems on board.
  • DASH enables ground-based operations and support teams to monitor critical information on Gogo connectivity performance, bandwidth and device use, network health, and available services.
Request your DASH login

Protect. Control. Save.

Gogo’s customer membership program lets you take full advantage of exclusive benefits and savings for your Gogo inflight connectivity and entertainment investment.

Gogo SmartShield provides you with greater cost control over your service bills, peace of mind for your investment, and exclusive discounts on select product and services.

Learn more

Product documentation

Need to know your system's current software version? Refer to the “Hardware” section of your Gogo DASH

Customer tools at your fingertips

Here you can quickly access usage/billing information, download the apps you'll need before takeoff, see the latest user guides, product brochures and seatback cards for your Gogo solutions, and contact Customer Support.

Want better in-cabin Wi-Fi performance?

Discover six simple tips you can use today to take your inflight internet from good to great. A few key ideas can help you improve the airborne internet experience for all on board. You can either watch the 15-min recorded webinar or read the blog post for your tips.

Crew introduction to the inflight connectivity systems on board

Get to know the inflight connectivity hardware and services on board with this 20-minute training module.

You'll learn:

  • What passengers can do with inflight connectivity
  • How the aircraft gets online, including the networks and equipment involved
  • How inflight connectivity is different from getting connected on the ground
  • How inflight connectivity enables connected aircraft services
Take the training

Information to help you manage your connectivity