A: Service at 3000 feet above ground level (AGL) is available as of July 20 2020 on business aviation aircraft equipped with AVANCE L5 or L3.
A: No. Gogo will not be charging any additional fee for reducing the service altitude.
A: Through testing on hundreds of flights, Gogo discovered that enabling connectivity down to 3,000 feet AGL provides, on average, up to an additional 15-20 minutes of connectivity time.
A: You will need to reset your onboard LRU twice to allow for the remote, over-the-air configuration to take effect. That’s it. If you have any questions or are unsure of how to proceed you can contact Gogo customer support on +1 303.301.3278 or at bacustomerservice@gogoair.com
A: You just need to reset your onboard LRU twice to allow for the update to take effect. That’s it, thanks to the power of AVANCE we are able to remotely configure your system for you.
A: No, the update will occur automatically after the onboard LRU is reset twice. Remote configuration took place on July 20th for all current AVANCE customers.
A: If you do not want to receive service at altitudes below 10,000 feet AGL you will need to opt-out of the remote configuration update. You can do this by contacting Gogo Customer Support on +1 303.301.3278 or at bacustomerservice@gogoair.com
A: If you do not want to have connectivity down to 3,000 feet AGL, you can opt-out of the software update. You will need to contact customer support at bacustomerservice@gogoair.com or +1 303.301.3278 to request the change. You will then need to cycle power on your onboard LRU for the change to take effect.
A: Users onboard the aircraft can use the Gogo DASH application to display available bearers and their connectivity status.
A: Gogo conducted hundreds of test flights on approximately 50 aircraft during the past four months and found that service down to 3,000 feet AGL will be available at most locations throughout the contiguous United States. While service above 3,000 feet AGL is available at most locations, it is not guaranteed to be available everywhere – and system performance may vary from airport to airport.
A: There were very few locations where system performance below 10,000 feet AGL did not perform well. Geographic space of the towers may have an impact in some areas, and the usual network boundaries such as areas over the water and off the coasts that are outside our typical network coverage still apply.
A: Service was available at most locations throughout the contiguous United States, but it was not available everywhere. Performance may vary from airport to airport.
Note: While service above 3,000 feet AGL is available at most locations, it is not guaranteed to be available everywhere – and system performance may vary from airport to airport.
A: Gogo conducted hundreds of test flights on approximately 50 aircraft during the past four months and found that service down to 3,000 feet AGL was available and similar to service above 10,000 feet AGL at most locations throughout the contiguous United States.
A: System performance may vary from airport to airport, and service is not available everywhere. The customer experience location by location was similar across both the AVANCE L5 and L3 systems.
A: No. While service is available at most locations it is not available everywhere and system performance may vary from airport to airport.
A: Our engineers and network operations team identified this as an opportunity. There were three factors that came together, and were necessary, to make this possible:
Important Note: Inflight connectivity down to 3,000 feet AGL is available due to Gogo’s exclusive ownership of licensed spectrum network in the 850MHz range.
A: No. There are no government requirements for any specific altitude before a connectivity session can begin on business or commercial aircraft.
A: No. Customers must upgrade from a classic ATG system (ATG 1000, 2000, 4000, 5000, 8000) to either AVANCE L5 or L3 to be able to receive service below 10,000 feet AGL.
A: The service is only available on the AVANCE platform because AVANCE has remote software configuration capabilities which the classic ATG systems do not have.
A: Through hundreds of test flights we found that both systems performed well at altitudes down to 3,000 feet AGL and performance was in line with the expected customer experience for each product.
A: No. Inflight connectivity down to 3,000 feet AGL required Gogo to use the spectrum it owns in the 850 MHz range.
A: Gogo’s 5G systems will support service below 10,000 feet AGL using the licensed portion of our spectrum via 4G. The system will seamlessly transition to the full Gogo 5G experience once available above 10,000 feet AGL.
A: Service is expected to be available on July 20 throughout the contiguous United States and parts of Alaska. There are no immediate plans for Canada.
A: Taking on board feedback from our customers and also opportunity identified by our engineers we felt the additional connectivity time would be hugely beneficial for our customers and allowed us to provide even greater value.
