Q: Who is eligible for the promotion?
A: This promotion is available to customers who have an aircraft without a Classic ATG (1000/2000/4000/5000/8000) system installed and is not a new OEM or Production aircraft.
If your customer does not have a Classic ATG system installed but does have Iridium or SwiftBroadband service through Gogo, their account must not be past due to qualify and only in-service aircraft can qualify.
NOTE: If the customer owns multiple aircraft, some with Gogo systems installed and some without, only their aircraft that does not have a Gogo system installed will qualify for this promotion. We have separate promotions for customers with our Classic ATG system installed.
Q: What is the promotion for AVANCE L5?
A: Our Ready To Fly L5 promotion is for customers installing an AVANCE L5 system on an aircraft with no existing Gogo ATG equipment already installed. The customer will receive a $25,000 rebate from Gogo upon installation, activation and a completed SSA. Equipment must be shipped, installed, and activated by June 30, 2024.
Q: What is the promotion for AVANCE L3?
A: Our Ready To Fly L3 promotion is for customers installing an AVANCE L3 system on an aircraft with no existing Gogo ATG equipment already installed. The customer will receive a $10,000 rebate from Gogo upon installation, activation and a completed SSA. Equipment must be shipped, installed, and activated by June 30, 2024.
Q: What do we need to do?
A: The customer must register for the promotion using the new customer promo form here. This can be done by you or the customer. Gogo Sales Operations will reach out to support you with the PO process.
Q: How will I be notified when a customer requests to purchase an AVANCE system?
A: You will receive an email when a customer completes the new customer promo form.
Q: Is this promotion available for both AVANCE L5 and L3 systems?
A: Yes, there is a promotion for both the AVANCE L3 and AVANCE L5. See details above for the different rebate amounts.
Q: We have AVANCE L5s and L3s in our inventory. Do we need to buy systems specifically for this promotion?
A: No. You can use existing inventory for L5 and L3. If new inventory is needed, a non-cancellable PO must be submitted, and equipment shipped, installed, and activated, by June 30, 2024.
Q: Can I check the eligibility status of my customer?
A: Yes. If you’d like to find out if your customer is eligible for the promo, please contact Sales Operations at BAsales@gogoair.com or +1.888.328.0200.
Q: Who should I contact with questions?
A: Your Gogo Aftermarket Channel Manager can help answer questions. You can also contact Gogo Sales Operations at BAsales@gogoair.com or +1.888.328.0200.
If your customer has questions about service plans or the status of their account, please have them reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.
Q: What if the customer’s account has a past due balance?
A: If the customer has a past due balance on the aircraft account for any existing Gogo service, then the past due balance must be paid in full before the customer will qualify for the program.
Q: I'm currently installing an AVANCE system, can customers retroactively get this credit?
A: No, this promo is only valid for system activations that occur on or after April 24, 2023.
Q: Can customers qualify for the promotion on multiple aircraft?
A: Yes. Customers who install an AVANCE L5 or L3 on multiple aircraft that currently do not have Gogo ATG equipment installed are eligible for this promotion. Customers with an aircraft that has a Gogo system already installed will not qualify but you may qualify for our customer loyalty promos here.
Q: Is someone on a fleet program eligible for the promotion?
A: No. Aircraft on a service pricing agreement (fleet program) are not eligible for this program; we'd like to create an upgrade plan that best meets your customers’ needs so please contact your Regional Sales Manager to discuss options.
Q: My customer is purchasing a new OEM Production aircraft. Do they qualify for this promotion?
A: No. The promotions are intended for existing aircraft without a classic ATG (1000/2000/4000/5000/8000) installed. Please have them contact their Regional Sales Manager so we can determine promotion eligibility.
Q: Can this promotion be used towards a purchase of Gogo 5G?
A: Yes! Customers can combine the L5 promotion with our First To Fly promotion and receive a $75K rebate after hardware has been installed and activated. Note that AVANCE L3 does not currently support Gogo 5G.