New Customer
Ready To Fly Promo FAQ

Q: Am I eligible for the promotion?

A: This promotion is available to new customers who have an aircraft without a Classic ATG (1000/2000/4000/5000/8000) or AVANCE (L3/L5) system installed and is not a new OEM or Production aircraft.

If you do not have a classic ATG or AVANCE system installed but you do have Iridium or SwiftBroadband service through Gogo, your account must not be past due to qualify and only in-service aircraft can qualify.

NOTE: If you own multiple aircraft, some with Gogo systems installed and some without, only your aircraft that does not have a Gogo system installed will qualify for this promotion.
 

Q: What is the promotion for AVANCE LX5?

A: Our Ready To Fly LX5 promotion is for new customers installing an AVANCE LX5 system on an aircraft with no existing Gogo air-to-ground (ATG) or AVANCE equipment or already installed. New customers choosing AVANCE LX5 have two options.

  1. You can receive a $25,000 rebate on AVANCE LX5 once it’s available - you will receive the rebate after installation and activation.
  2. You can provision for AVANCE LX5 immediately by installing an AVANCE L5 ($25,000 rebate) and MB13 antennas ($30,000 rebate) prior to 5G entry into service. Then, you will receive an LX5 box swap at no additional charge once available. The LRU swap and 5G service activation must be completed by December 31, 2024.


Q: What is the promotion for AVANCE L5?

A: Our Ready To Fly L5 promotion is for customers installing an AVANCE L5 system on an aircraft with no Gogo ATG equipment installed. You will receive a $25,000 rebate from Gogo upon installation, activation and a completed SSA. Equipment must be shipped, installed, and activated by December 31, 2024.


Q: What is the promotion for AVANCE L3?

A: Our Ready To Fly L3 promotion is for customers installing an AVANCE L3 (Core, Max or Plus systems) on an aircraft with no Gogo ATG equipment already installed. You will receive a $10,000 rebate from Gogo upon installation and activation with the completion of an SSA. Equipment must be shipped, installed, and activated by December 31, 2024.


Q: When do I receive my install rebate?

A: Upon activation, please allow 4-8 weeks for processing and receiving your rebate. Sales employees will not be responsible for verifying mailing addresses.


Q: What do I need to do?

  1. Complete the promo request form available online prior to December 31, 2024 (AVANCE L3 and L5) installations. This can be done by you or the Dealer installing your system.
    Note: If you are provisioning for an AVANCE LX5, the AVANCE L5, MB13 antennas, and promotion form must be submitted prior to LX5 availability in order to receive the MB13 $30,000 bonus rebate. The LRU swap and 5G activation must be completed by December 31, 2024.
  2. Once we receive the form, Gogo Sales Operations or a Regional Sales Manager will reach out to confirm the customer’s promotion eligibility.
  3. If you are provisioning before 5G entry into service, the AVANCE L5 should be sent to Gogo using the RMA labels provided, after installation of the LX5 system.
  4. Then, you will be issued a rebate upon activation before December 31, 2024, from Gogo in approximately 4-8 weeks after the equipment is received in our system and the SSA has been completed.
  5. You must complete a Subscriber Service Agreement (SSA) to activate service.


Q: When does the promotion expire?

A: The Ready To Fly promotion runs through December 31, 2024. If you choose to provision your aircraft with AVANCE L5 and MB13 antennas to receive the MB13 $30,000 bonus rebate, this offer expires at the time of 5G entry into service.


Q: Is this promotion available for AVANCE LX5, L5 and L3 systems?

A: Yes, there is a promotion for the AVANCE L3, AVANCE L5, and AVANCE LX5. See details above for the different rebate amounts.


Q: Can I check if I’m eligible for this promotion?

A: Yes. If you or your Dealer would like to find out if you’re eligible for the promotions, please contact Gogo Sales Operations at BAsales@gogoair.com or toll-free at +1.888.328.0200. You may also refer to the first question above for the full eligibility criteria.


Q: Who should I contact with questions?

A: You can contact a Gogo authorized dealer. You can also contact Gogo Sales Operations toll-free at  +1.888.328.0200 or BAsales@gogoair.com.

If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com. You can also visit here for plan information.


Q: What if my account has a past due balance?

A: If you have a past due balance on the aircraft account for any existing Gogo service, the past due balance must be paid in full before you can qualify for the program.


Q: I'm currently installing an AVANCE system, can I retroactively get this credit?

A: No. This promo is only valid for activations that occur after April 24, 2023.


Q: If I place an order by December 31, 2024, but don’t have it installed, will I qualify for the credit?

A: Yes, you will qualify for the program if the online promo form is completed by December 31st, 2024, and service is activated by December 31st, 2024.


Q: Can I qualify for the promotion on multiple aircraft?

A: Yes. Customers who install an AVANCE LX5 or L5 or L3 on multiple aircraft that currently do not have Gogo ATG equipment installed are eligible for this promotion. Customers with an aircraft that has a Gogo system already installed may qualify for other promotions, which can be viewed here.


Q: I’m on the fleet program. Am I eligible for the promotion?

A: No. Aircraft on a service pricing agreement (fleet program) are not eligible for this program; we'd like to create an upgrade plan that best meets your needs, so please contact your Regional Sales Manager to discuss options.

 

Q: I’m purchasing a new pre-owned aircraft. Do I qualify for this promotion?

A: If you’re purchasing a new pre-owned aircraft that does not have a Gogo system installed, then you qualify for this promotion. If your new pre-owned aircraft has a Gogo Classic ATG (1000/2000/4000/5000/8000) or AVANCE (L3/L5) system installed, then you might qualify for one of our other customer promotions.

 

Q: I am purchasing a new production aircraft. Do I qualify for this promotion?

A: No. This promotion applies only to in-service aircraft, not to OEM Production aircraft. Please contact your Regional Sales Manager, or Gogo Sales Operations at +1.888.328.0200 or BAsales@gogoair.com so we can determine your eligibility.

 

Q: Can this promotion be used towards a purchase of Gogo 5G?

A: Yes! Choosing AVANCE LX5 on this promotion is your direct path to Gogo 5G.