Gogo Skyline - Dealer FAQ

Q: What is Gogo Skyline?

A: Gogo Skyline is a new application, modernizing what was previously Gogo Text & Talk. It allows customers to reliably make and receive calls using their own phone and contacts in the air, and via any bearer.
 

Q: When will Gogo Skyline be available?

A: This new application will be available on November 1, 2023.
 

Q: Will Gogo Text & Talk still be available?

A: No, Gogo Text & Talk is being updated to Gogo Skyline on November 1, 2023.
 

Q: What are the benefits of Gogo Skyline?

A: Some of the benefits of Gogo Skyline include:

1. Simplified use and reliability: no need for ground registration
2. Make a call through any bearer: Gogo's air-to-ground (ATG) networks, ST4300
3. Make in-cabin calls to communicate with fellow passengers, cabin crew, or other designated in-flight contacts
4. Make a call on your phone with your contacts
5. Better user interface and user experience

Q: Can my customer still use their native number for calls?

A: Yes, as part of your customer's Gogo Service, Wi-Fi calling through their native number is supported.
 

Q: How do incoming and outbound calls function through Gogo Skyline?

A: With Gogo Skyline, customers can always make an outbound call over any bearer. For receiving a call via the app, their contacts need to know the phone number associated with the aircraft (through Gogo Biz Voice or Iridium), as Skyline will be an extension of that phone number. If your customer is making an outbound call through the app, their contacts would see the phone number associated with the aircraft on their phone.
 

Q: What if my customer already has the Gogo Text & Talk application downloaded on their phone?

A: The current Gogo Text & Talk application will automatically update to Gogo Skyline on November 1, 2023. If your customer doesn't allow application auto-updates on their phone, they will be prompted to update to Gogo Skyline the next time they open the Gogo Text & Talk app.
 

Q: Is Gogo Skyline available for both iOS and Android devices?

A: Yes, Gogo Skyline is available for both iOS and Android devices. Your customer can download the application through their device's application store to get access.
 

Q: What is the service price for Gogo Skyline?

A: The published Gogo Voice service plan options are the same for Gogo Skyline as it was for Gogo Text & Talk.
 

Q: Can my customer add the Gogo Skyline plan to their current service?

A: Yes. Please have your customer call or email Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com to add Gogo Skyline to their current service.

Q: Who should my customer contact for technical support?

A: Your customer can contact Gogo Technical Support at +1.303.301.3278, Option 3, or batechsupport@gogoair.com for any technical support.
 

Q: Who should my customer contact with questions?

A: One of our Gogo Regional Sales Managers can help answer questions. They can also contact Gogo Sales Operations at +1.888.328.0200 , Option 2, or basales@gogoair.com. If they have questions about service plans or the status of their account, please have them reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.