Gogo C1 - Dealer FAQ

Q: What is the Gogo C1?

A: Gogo C1 is a form-fit replacement for legacy ATG systems (ATG 1000, 2000, 4000, or 5000) that connects to Gogo's 850MHz Licensed Network (both EVDO and LTE) at a similar connectivity experience.

Q: Why is Gogo C1 needed?

A: "A Bridge to AVANCE" - A legacy ATG system customer wants to go to AVANCE but cannot complete the upgrade before the LTE transition in early 2026. Keep them on the path to AVANCE.

Q: Is Gogo C1 an AVANCE system?

A: No, the Gogo C1 is not an AVANCE system.

Q: When do we anticipate STC/PMA on Gogo C1?

A: November 2024

Q: When will the Gogo C1 be available?

A: Gogo C1 will be certified and PMA’d in November 2024 with full system interchangeability available in January 2025. Boxes may be available sooner based on customers’ configuration.

Q: What Gogo systems are compatible with Gogo C1?

A: The Gogo systems that are compatible with Gogo C1 are:

1. November 2024 - None (standalone Gogo C1)
2. January 2025 - ST4200, SwiftBroadband

Q: How is software updated on Gogo C1?

A: Software is updated via LRU Web GUI with a maintenance computer connected to the aircraft LAN/WiFi network. We are planning 2 software updates:

1. v1.1 in January 2025
2. v1.2 in mid-2025

Q: How many Ethernet Ports are available on Gogo C1?

A: 3 total (2 LAN, 1 LAN OR WAN OPTION).

Q: What is the performance of Gogo C1?

A: The Gogo C1 will have similar performance as a legacy ATG system today, with no performance boost due to the LTE network transition.

Q: What is the internet browsing experience for Gogo C1?

A: Same as a legacy ATG system.

Q: At what altitude does connectivity start for Gogo C1?

A: Connectivity starts at 10,000ft AGL.

Q: What are the Gogo C1 Service Plans?

A: The Gogo C1 service plans are:

1. For current ATG 1000/2000 users - published Gogo Biz Data Plans, including a $105/hr Hourly Plan
2. For current ATG 4000/5000 users - published Gogo Biz Data Plans only (no Hourly Plan)

Q: Is an Hourly Plan available for Gogo C1 customers?

A: For current ATG 1000/2000 users – yes. For current ATG 4000/5000 users – no.

Q: What is the Warranty included for a Gogo C1?

A: The Gogo C1 has a 12-month warranty included.

Q: How many devices are supported by the Gogo C1?

A: The Gogo C1 will support 25 devices.

Q: What is the installation process of the Gogo C1? Is it a "box swap" for a legacy ATG system?

A: Each legacy ATG system installation should be reviewed with the Gogo C1 Interface Control Drawing (ICD) and Installation Manual (IM) as some re-pinning may be required. The existing tray, omni directional antennas, wires and cabling are reused. The existing cabin telecommunications router (CTR) can be reused. The Gogo C1 utilizes the same connectors and has the same power requirements and power pins.

Q: How do we activate a Gogo C1?

A: To activate new equipment, record the following information and call Gogo Customer Service at 1.303.301.3278 – Customer Name, Aircraft tail number, Gogo C1 serial number, and ATG 1000, 2000, 4000, or 5000 serial number (the unit being replaced). To facilitate a test flight, Gogo is providing a complimentary ATG data uasage period of 3 days after Gogo C1 activation.

Q: What is the price for Gogo C1?

A: MSRP = $35,000

Q: What is the part number for the Gogo C1 LRU?

A: The LRU part number is P62000-001.

Q: Is there anything else that needs to be ordered?

A: Nothing else needs to be ordered for hardware. But we are planning 2 software updates (one in January 2025 and one in mid-2025).

Q: Why should a customer upgrade from Gogo C1 to AVANCE?

A: Some of the benefits of upgrading to AVANCE include:

1. Upgrade to AVANCE before the end of 2028 and Gogo will buy back customer’s Gogo C1 via a $35k trade upon installation and activation
2. AVANCE users get connectivity at 3,000ft AGL vs. 10,000ft AGL
3. AVANCE users will see a boost in performance on the LTE network
   1. AVANCE L3 provides an immediate performance improvement over a legacy ATG system today and will gain a 40% performance boost on the LTE network
   2. AVANCE L5 provides an experience 3x more powerful than a legacy ATG system today and will gain an additional 10% improvement on the LTE network
4. AVANCE users benefit from over-the-air (OTA) software updates (not through USBs or manual download)
5. AVANCE users have a streamlined path to Gogo Galileo
6. AVANCE users have access to Gogo Vision
7. AVANCE users have access to SmartShield
8. AVANCE is sustainably built so you can trust that your system will work now and in the future

Q: Can the $35k buy back promotion be combined with future AVANCE promotions?

A: No.

Q: Will Gogo stop selling Gogo C1 at some point in the future?

A: Yes. This is a temporary product intended to help customers transition from a legacy ATG system to AVANCE, but we have not yet determined the date that we will stop selling Gogo C1.

Q: Will Gogo C1 stop connecting to the LTE network after you stop selling it?

A: No.

Q: Can a Gogo Galileo antenna (HDX or FDX) be added to the Gogo C1?

A: No, the Gogo Galileo antennas are not compatible with Gogo C1. Customers need an AVANCE system onboard to get Gogo Galileo.

Q: Will Gogo be covering any labor costs for the Gogo C1 installation?

A: No, Gogo will not be covering any labor costs for the Gogo C1 installation.

Q: If a customer bought a plane with a Gogo C1 installed and wants to upgrade to AVANCE prior to 2028, are they still eligible for the $35k buy back promotion?

A: Yes, those customers are still eligible for the $35k buy back promotion as it is tied to the Gogo C1 for that aircraft, not the original purchaser.

Q: How can a customer start the process for the $35k trade-in rebate?

A: Customers will need to fill out a promo form prior to installing an AVANCE system to qualify for the $35k trade-in rebate. The rebate will take 4-6 weeks to process once the Gogo C1 is returned and the AVANCE system is activated. The promo form is not live yet, but Gogo will send out communications when it is.

Q: Will Gogo C1 be available for new installs?

A: No. Gogo C1 is not allowed for new installs (customers without legacy Gogo ATG connectivity). In fact, an AVANCE L3 Plus (net rebate) is actually cheaper for a new customer. And theoretically for a new install, they would have to buy and install the omni antennas and all the other legacy ATG system infrastructure. So, not only is the AVANCE L3 Plus a better connectivity solution, it’s cheaper to buy and install.

Q: What is the Wireless Access Point (WAP) solution for Gogo C1?

A: For most customers, they will reuse the Cabin Telecommunications Router (CTR) as their WAP. Gogo will not supply any additional WAP solution as part of a Gogo C1 system. Customers should be made aware of the risk associated with the ongoing utilization of obsolete hardware (like the CTR) to maintain their Gogo connectivity. This is obviously a potential selling point for AVANCE.

Q: Besides the Gogo Cabin Telecommunications Router (CTR), how do I know if a 3rd party wireless access point (WAP) solution is compatible with the Gogo C1?

A: Gogo C1 must be the DHCP Server supplying IP addresses to the wireless clients.

1. The most common configuration is the WAP bridges wireless clients to the LAN port of WAP which is connected to the LAN port of the Gogo C1. Gogo C1 is the DHCP server for the WAP and wireless clients (all wired and wireless clients on the LAN/Cabin network).
2. A less common of a configuration is that the WAP must be able to configure 1 to 1 Network Address Translation (1:1 NAT’ing) of wireless clients on the WAP’s LAN port to the WAP’s WAN port that is connected to the Gogo C1.
3. The Gogo C1 will supply the WAP’s WAN port with an IP address. The Gogo C1 will supply IP address for each 1:1 NAT’ed wireless client on Gogo’s network.

Q: Is UCS or SCS supported with Gogo C1?

A: No, UCS or SCS is not supported with Gogo C1.

Q: Is ST 4300 supported with Gogo C1?

A: No, ST 4300 is not supported with Gogo C1.

Q: I understand that the Gogo C1 has no ARINC Transmit (Tx) capability. Does that mean some legacy ATG ARINC Tx functionality is lost going to Gogo C1?

A: No. Even though the legacy ATG LRUs have two (2) A429 Tx ports, our LRUs are ARINC receive only – this also maintains Gogo’s non-critical flight status with the FAA. The Tx port functionality was included to support expanded product features/benefits that were never utilized.

Q: I understand that the Gogo C1 uses "1-wire" ARINC style discretes vs "2-wire" on legacy ATG systems. Can you explain?

A: Customer discrete wiring will have to follow the Gogo C1 Installation Manual to make appropriate changes from 2-wire to 1-wire discrete lines.

1. If a customer is using 2-wire discretes with their legacy ATG system, when the C1 is installed as a replacement, they will need to re-wire their aircraft to use ARINC-style discretes instead.
2. Input discrete lines will be "ACTIVE HIGH" in Gogo C1 (matches legacy ATG).

Q: I understand that the Gogo C1 does not have an Aircell Configuration Module (ACM). How does the Gogo C1 get its configuration?

A: A Gogo C1 replacing a legacy ATG system with an ACM will require a “new” config upon install. Aircraft owners/operators will need to configure their C1 system after replacement of a legacy ATG system with the same Gogo ATG necessary ARINC429 settings and special ethernet setting. Note: The ACM is not used with a standalone Gogo C1, but other Gogo devices may use the ACM on Gogo Cabin LAN. Not requiring an ACM frees up one of the three ethernet ports on the C1 to support other customer installed devices.

Q: Is the Gogo C1 compatible with a pre-existing legacy ATG Side Rail Mount (P14290)?

A: Yes.

Q: Who should I contact with questions?

A: Your Gogo Aftermarket Channel Sales Representative can help answer questions. Also, please reference the Gogo C1 Installation Manual and ICD.