A: The tool is a free, simplified way for you to confirm hardware selections and facilitate customer selection and sign-up for Gogo services prior to aircraft delivery for your customer.
A: You can access your unique URLs through Showpad or in the training that Gogo has provided. In Showpad, the URLs will be located in the "Links" folder in your respective experience. If you don't have access to Showpad, please email showpad@gogoair.com to get access.
A: You will have unique URLs dependent on which Gogo hardware you provide as options to customers. Select the correct URL that applies to the LRU that your customer has selected for installation.
A: You may send the URL to your customer as soon as the serial number for the aircraft is known.
A: You can send the URL to your customer in whichever way applies to your current process, whether that be through email or another format.
A: Please send the URL to the person who will select service plans and options.
A: If your main customer contact is not the signing authority, your customer can send for approval on the review page of the tool. Your customer just needs to provide the name and email address of the signing authority and Gogo will send them an email detailing all the selections made for them to sign off on. Your customer will get an email confirmation once the signing authority has signed off.
A: No, you will use the same password as your DASH account. Your customer will be prompted to create a DASH account if they do not already have one, or they can use their existing login to access the tool.
A: No, the tail number isn’t required to select hardware and services in the tool. Only the make, model, and serial number are required. Once your customer gets the tail number, they can go back in through DASH to update the information.
A: Your customer will start getting billed after they take delivery of their aircraft.
A: Your customer’s changes will be applied immediately. Once you have activated the aircraft, we will validate that everything matches.
A: Your customer can view an existing plan through DASH. Your customer can update an existing plan by contacting Gogo Customer Support at +1.303.301.3278 or bacustomerservice@gogoair.com.
A: Gogo Customer Support will validate that the information your customer submitted matches the activations submitted through DASH. If there is a mismatch in hardware, Customer Support will reach out to your customer to update their selection to the correct hardware and applicable services.
A: If your customer wants to change their service plan prior to the aircraft being delivered, then they can go through the tool to make the update. If they want to change it after the aircraft has been activated for testing, then they will need to contact Gogo Customer Support at +1.303.301.3278 or bacustomerservice@gogoair.com.
A: We require that the customer provides a primary contact, Chief Pilot, and Director of Maintenance. These can all be the same person.
A: No, you do not need to do anything once your customer has finished going through the tool. We will handle everything on our end to make sure what they have selected matches with the hardware.
A: Please have your customer reach out to Gogo Customer Support at +1.303.301.3278 or bacustomerservice@gogoair.com if they need help or have any questions.