A: Our Tech Transformation promotion is available to Classic ATG customers who would like to upgrade to the AVANCE platform. They’re eligible for a $25,000 rebate when upgrading to the AVANCE L3 with a Plus or Max configuration, and a $50,000 rebate when upgrading to the AVANCE L5 or AVANCE LX5. They will receive their rebate upon return of the classic ATG system to Gogo, along with system activation and completion of a Subscriber Services Agreement (SSA) on their new L3 or L5 or LX5 system.
A: Yes. Any customer with an ATG 1000/2000/4000/5000/8000 may take part in this promotion.
Complete the promo request form available online. This can be done by the customer or you, the Dealer installing their system.
Once we receive the form, Gogo Sales Operations or a Regional Sales Manager will reach out to confirm the customer’s promotion eligibility.
After installation of the AVANCE L3 or L5 or LX5 system, the Classic ATG should be sent to Gogo using the RMA labels provided.
Then, they will be issued a rebate from Gogo in approximately 4-8 weeks after the equipment is received in our system and the SSA has been completed.
The customer must complete a Subscriber Service Agreement (SSA) to activate service.
A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in the promo registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after all the qualifications detailed above have been met. If Accounting is unable to process the rebate payment via check, the amount will be credited to the monthly service account for the aircraft that completed the upgrade.
A: Yes! While you won’t be automatically enrolled in the Tech Transformation promotion, all you need to do is fill out the promo form and meet the remaining Tech Transformation promotion criteria to receive your rebate.
A: No. They must purchase the AVANCE L3 or L5 or LX5 system and return their aircraft’s current Classic ATG system to participate in the promo and receive their rebate.
A: Yes, as long as they return the currently installed ATG LRU to Gogo and meet the additional requirements of the promotion, they will receive a full rebate.
A: Yes. Customers who receive a multi-aircraft discount are eligible for this promotion. However, customers with a service pricing agreement (fleet program) are not eligible for this promotion. If your customer has a fleet program, we’d like to create an upgrade plan that best meets their needs; please encourage them to contact their Gogo Key Account Manager for details.
A: Their account must be in good standing to qualify for the promotion. If their account has a past due balance on their monthly service account, the past due balance must be paid in full before they will qualify for the promotion.
A: Yes. Please have them contact Gogo Sales Operations to confirm the existing unit at email@example.com or +1.888.328.0200.
A: One of our Gogo Regional Sales Managers can help answer questions. They can also contact Gogo Sales Operations at +1.888.328.0200 or firstname.lastname@example.org. If they have questions about service plans or the status of their account, please have them reach out to Gogo Customer Operations at +1.888.286.9876 or email@example.com.
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