Gogo AVANCE LX5 - Customer FAQ

Q: What is AVANCE LX5?

A: AVANCE LX5 is an AVANCE platform LRU that will connect you to the Gogo 5G network.

Q: When will the AVANCE LX5 hardware be available?

A: The AVANCE LX5 will be available approximately late 2024. You can reserve your hardware now by submitting the First To Fly promotion form.
 

Q: What is the performance of AVANCE LX5?

A: The AVANCE LX5 will have a peak performance of 75 to 80 Mbps, leveraging the power of the newly launched Gogo 5G network – which aggregates the 2.4GHz unlicensed spectrum and the 850MHz licensed spectrum.
 

Q: What are the Gogo 5G service plan options?

A: The published Gogo 5G service plan options and prices also include the new 5G promotional pricing which was announced at AEA 2023.
 

Q: What is the hardware price for an AVANCE LX5 system?

A: MSRP = $141,500*
* System price does not include installation. Contact a Gogo authorized Dealer for installation cost.
 

Q: Why are the AVANCE L5 and AVANCE LX5 hardware system prices essentially the same?

A: We are very proud to deliver the AVANCE LX5 (a 5G capable AVANCE system) to the market at a very attractive price point.
 

Q: I am a current AVANCE L5 customer, what are the 5G upgrade options?

A: We have 2 options: 

1. You can exchange your current AVANCE L5 for the AVANCE LX5, you will also need to upgrade your antennas to the MB13s - MSRP is $141,500.
2. You can add the X3 LRU to your existing AVANCE L5 and also upgrade your antennas to the MB13s - MSRP is $110,244.

Q: I already submitted a promotion to get AVANCE L5, but I would now prefer the AVANCE LX5 since it’s a similar cost and better performance. What are my options?

A: You can update your promotion path to the LX5 and receive the same rebate you would have received for the L5 promotion. 

1. If you signed up for the Tech Transformation L5 promotion, you can review your options in the FAQ here. 
2. If you signed up for the Ready To Fly L5 promotion, you can review your options in the FAQ here. 

Q: What if I already started the process in provisioning for AVANCE L5 + Gogo X3?

A: The great news is that both L5+X3 and LX5 leverage the same MB13 antennas and coax cabling. Of course, you can convert your plans to provision from L5+X3 to LX5. Please contact your authorized Gogo dealer for guidance on your particular situation.
 

Q: What if I already submitted a promo form for First to Fly (Gogo X3)?

A: The promotion is still valid and you have the choice to contact Gogo and update your Gogo 5G hardware option from the X3 to the LX5 for the same rebate amount. The form will not need to be resubmitted, if it already has been.
 

Q: I'm interested in Gogo Galileo (the upcoming LEO satellite connectivity solution from Gogo). Can I still get Gogo Galileo in the future if I get AVANCE LX5?

A: Yes. Install any AVANCE system (including AVANCE LX5), and you are on the path to Gogo Galileo. Gogo AVANCE customers will only need to add a fuselage-mounted antenna and run power and ethernet cables to receive global LEO coverage.
 

Q: Who should I contact with questions?

A: One of our Gogo Regional Sales Managers can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200, Option 2, or basales@gogoair.com. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.