Gogo AVANCE LX5 - Customer FAQ

Q: What is AVANCE LX5?

A: AVANCE LX5 is an AVANCE platform LRU that will connect you to the Gogo 5G network.

Q: When will the AVANCE LX5 hardware be available?

A: The AVANCE LX5 will be available approximately late 2025.
 

Q: What is the performance of AVANCE LX5?

A: The AVANCE LX5 will have a peak performance of 75 to 80 Mbps, leveraging the power of the Gogo 5G network – which aggregates the 2.4GHz unlicensed spectrum and the 850MHz licensed spectrum.
 

Q: What are the Gogo 5G service plan options?

A: The published Gogo 5G service plan options and prices also include the new 5G promotional pricing which was announced at AEA 2023.
 

Q: What is the hardware price for an AVANCE LX5 system?

A: MSRP = $141,500*
* System price does not include installation. Contact a Gogo authorized Dealer for installation cost.
 

Q: Why are the AVANCE L5 and AVANCE LX5 hardware system prices essentially the same?

A: We are very proud to deliver the AVANCE LX5 (a 5G capable AVANCE system) to the market at a very attractive price point.
 

Q: I'm interested in Gogo Galileo (the LEO satellite connectivity solution from Gogo). Can I still get Gogo Galileo in the future if I get AVANCE LX5?

A: Yes. Install any AVANCE system (including AVANCE LX5), and you are on the path to Gogo Galileo. Gogo AVANCE customers only need to add a fuselage-mounted antenna and run power and ethernet cables to receive global LEO coverage.
 

Q: Who should I contact with questions?

A: One of our Gogo Regional Sales Managers can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200, Option 2, or basales@gogoair.com. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.