Whether you’re a pilot, a first officer, a flight director, or attendant, you are the first line of support for passengers who use Gogo services to get online. With the training and resources provided here, you’ll learn about your role as a Passenger Connectivity Resource, or PCR, and gain a better understanding of the Gogo inflight entertainment and connectivity (IFEC) experience through all phases of flight.
Gogo DASH gives your inflight personnel and on-the-ground operations and support teams the ability to see what's happening with your entire Gogo connectivity experience. The DASH mobile app lets inflight personnel quickly check the health status of all Gogo services and systems on board. DASH enables ground-based operations and support teams to monitor critical information on Gogo connectivity performance, bandwidth and device use, network health, and available services.
Gogo DASH gives your inflight personnel and on-the-ground operations and support teams the ability to see what's happening with your entire Gogo connectivity experience.
Gogo AVANCE™ L5 is the fully integrated, platform-based system that delivers the entire Gogo Biz® 4G experience.
Gogo AVANCE L3 connects your aircraft to the proven Gogo Biz network and provides a customizable experience.
Gogo ATG systems started the inflight Wi-Fi revolution, delivering domestic broadband internet and voice for almost any aircraft.
Smart Cabin Systems - SCS Elite and SCS Media, provide a simple, powerful way to integrate your personal mix of technologies and bring your ideal cabin experience to life.
The proven and affordable Iridium® satellite network is the world standard for voice and narrowband data in flight.
Get to know the inflight connectivity hardware and services on board with this 20-minute training module. You'll learn: What passengers can do with inflight connectivity How the aircraft gets online, including the networks and equipment involved How inflight connectivity is different from getting connected on the ground How inflight connectivity enables connected aircraft services
Get to know the inflight connectivity hardware and services on board with this 20-minute training module. You'll learn:
A brief overview to help you learn about how data usage works on board, what Gogo systems are installed and their capabilities, and where to find resources when you need them. You'll learn: Your role as a Passenger Connectivity Resource (PCR) Gogo Inflight Entertainment and Connectivity (IFEC) user experience through all phases of flight Best practices for effective contacts with Gogo Customer Support Resources available to support you in your PCR role and where to find them
A brief overview to help you learn about how data usage works on board, what Gogo systems are installed and their capabilities, and where to find resources when you need them. You'll learn:
Download our Inflight Connectivity 101 eBook designed as a guide to help you conduct business seamlessly at altitude.
Get the basics with this glossary and acronym guide for all things Inflight Entertainment and Connectivity (IFEC).
See how the two stack up and review the different use cases of each to understand what works for your aircraft's unique needs.
Streaming services use a lot of data, but with Gogo Vision, you can stream inflight without using your data plan. See how they compare.
An easy, step-by-step guide to connecting to your aircraft's inflight Wi-Fi.
Gogo Support is here to serve you 24/7, and this checklist will ensure you are ready to answer the questions that will help us help you!
Our Customer Service team is here to assist you with activations, application help, service plans, account set up and basic system operations.
If you need urgent assistance with an installation or troubleshooting your system, Gogo Technical Support will quickly respond to help you.
Discover six simple tips you can use today to take your inflight internet from good to great. A few key ideas can help you improve the airborne internet experience for all on board. You can either watch the 15-min recorded webinar or read the blog post for your tips.
Our carefully designed training programs were created to meet the specific needs of the work you need to perform. Our programs combine eLearning to cover foundational knowledge, hands-on instructor-led training, and a rich collection of guides, manuals, and other digital references to ensure you have what you need, when you need it. Trainings offered include:
Learn how flying connected delivers real benefits to pilots in the cockpit.
Look to our recommendations on what information you can have ready when contacting Gogo Customer Support.
With Gogo DASH you can view and manage your current in-cabin Wi-Fi connections.